Multi Step Communication: Combining Thought, Emotion and Action
The multi-step communication process allows individuals to address a breakdown effectively, sowing the seeds to repair the situation and improve the relationship.
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Public and Private Conversations
The distinction between public and private conversations allows us to look at a conversation in two ways. One way is to document what was actually said in the conversation, and the other is what thoughts and feelings we had during the conversation, but did not articulate.
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Check-In: Setting the Right Context
Managers spend much of their time in meetings. Their professional effectiveness, thus, depends on the effectiveness of those meetings. Unfortunately, meeting productivity oscillates between bad and terrible—and many of them are as much fun as a root canal.
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Conflict Resolution: Dealing with Disagreements
Being human implies being in conflict. It's impossible to avoid conflicts in the family, work, social organizations and life in general. From relations with colleagues to interactions with suppliers and customers, human interactions are fertile grounds for conflict.
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Commitment Conversations: Getting Results with Impeccability, Trust and Integrity
As human beings we are conscious of a future, we are able to project our concerns into it, and we can plan how to take care of those concerns through actions–ours and others'.
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Recommitment Conversations: What to Do with Broken Commitments
Despite all our skill and our best intentions, breakdowns in commitments are bound to happen. There are too many factors in requests, offers and promises to think otherwise. Unfortunately, breakdowns can have an impact that is wide and deep.
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